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Please follow these steps to resolve this problem.
1. Call your ISP to double check your “User Name” and “Password”; please remember that they are case sensitive in most circumstances.
2. If your ISP requires you to put your username@isp.net in their software, then please try it without the @isp.net.
3. If your ISP normally only requires you to put in your user name in their software, try username@isp.net
4. You can try inputting your username%@isp.net
5. Additionally please go to “Domain Name” and input the your ISP’s domain. For example if your username and password is username@isp.net, then the domain name would be the “isp.net”
If none of the above steps helped, please go to our website and get a “Firmware Upgrade” for your router. |
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